Words cannot express how truly sorry we are for all the concerns, anxiety, frustration and inconvenience that you have experienced due to waiting for the launch of our mobile app. We are sorry and embarrassed. But most of all, we are deeply sorry.
We never saw this coming. Below We have summarized what seems to be the reason for postponement of the 9jahotstars mobile app launching.
As of February 28th 2019, time 8:20 Pm, pre-launching steps was taken to get the mobile app ready on the Play Store, with that been done, we awaited the successful message notification on the dashboard before we can toggle the live option button on the March 1st 2019 to make the app visible to all users on playstore. We got the notification that the App was rejected due to program policy violation.
As of February 18th 2019, when we unveiled the release date for our mobile app being the 1st of March 2019, we had stated that we needed to ensure that Our Mobile App adheres to Google Play Developer Program Policies, which we ran a test by publishing the App on playstore to ensure that all requirements are being met up, fortunately we didn’t receive any Notification as at that time from Google Play about the 9jahotstars Mobile App. We unpublished the app immediately from playstore only to publish it on the date of release.
We are currently resolving this issue right now as we have taken series of actions to ensure that this issue is being rectify with immediate effect, and We have contacted Google policy support team to resolve the current situation.
Delay is not denial, we are indeed very positive about this occurrence thereby maximizing the additional time given to ensure that things are properly put in place.
We do sincerely apologize for any inconvenience and disappointment caused and thank you for your understanding, love and support towards us.
A rescheduled date for the release will be published as soon as this situation is corrected.
You deserved a lot better from us. Nothing is more important than retaining and regaining your trust and from all of us at 9jahotstars hope you will give us the opportunity to once again introduce you to the Mobile Experience you have come to expect from us.